Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request a free estimate, submit a service inquiry, or otherwise communicate with ProInsulate.

Depending on your interaction with us, the information we collect may include:

• Your name
• Phone number
• Email address
• Mailing or property address
• Business or company name
• Property or project location
• Information about your home, business, industrial facility, garage, barn, trailer, container, or other structure
• Information about the insulation or related services you are interested in
• Project details, specifications, dimensions, or requirements
• Information about existing insulation or building conditions that you voluntarily provide
• Preferred scheduling information
• Information included in your inquiry or message
• Other information you voluntarily provide

The current website service request form asks for a name, phone number, email address, subject, and message.

Please avoid submitting unnecessary sensitive personal information through general website forms.

Project and Property Information

When requesting an estimate or insulation services, you may voluntarily provide information about your property, building, project, existing insulation, construction type, areas requiring insulation, or other project conditions.

This information may be used to understand your project, determine appropriate insulation solutions, prepare an estimate, schedule an assessment or installation, and provide requested services.

ProInsulate works on a range of applications, including new construction, attics, basements, crawl spaces, garages, trailers, containers, floors, walls, and roofing systems.

Please provide only information reasonably necessary for your inquiry or project.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, date and time of your visit, and information about how you interact with the website.

We may use cookies, analytics tools, tags, scripts, and similar technologies to operate, maintain, secure, and improve our website and understand how visitors use it.

You can adjust your browser settings to limit or disable cookies. However, disabling certain cookies may affect website functionality.

How We Use Personal Information

ProInsulate may collect and use personal information for purposes including:

• Responding to inquiries and requests for estimates
• Understanding your insulation needs and project requirements
• Preparing estimates and recommendations
• Scheduling consultations, site visits, inspections, or installations
• Providing residential, commercial, and industrial insulation services
• Coordinating insulation installation and removal projects
• Communicating with customers about projects and appointments
• Providing customer service and follow-up communications
• Maintaining customer and business records
• Operating and improving our website
• Understanding website traffic and visitor behaviour
• Improving our services and customer experience
• Protecting the security and integrity of our website and systems
• Preventing fraud, misuse, or unauthorized access
• Complying with applicable laws and legal requirements
• Fulfilling other purposes for which the information was provided or for which consent has been obtained

Service and Quote Requests

The ProInsulate website invites visitors to contact the company to discuss projects, obtain expert advice, and request a free quote.

Information submitted through a service or quote request may be used to understand the nature of your project, contact you, determine whether ProInsulate can provide the requested service, prepare an estimate, and arrange the next steps.

Submitting an inquiry does not guarantee that a particular service, price, installation date, service area, or project will be available.

Consent

By providing personal information through our website, requesting a quote, submitting a service inquiry, or otherwise providing information to ProInsulate, you consent to its collection, use, and disclosure for the purposes identified when the information is provided or for purposes reasonably related to those purposes.

Where required by applicable privacy legislation, we will obtain additional consent before using or disclosing personal information for a new purpose.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, service-related, or other reasonable limitations. Withdrawing consent may affect our ability to respond to an inquiry, prepare an estimate, or provide requested services.

Disclosure of Personal Information

ProInsulate does not sell or rent personal information to third parties.

We may disclose personal information when reasonably necessary to operate our website, provide insulation services, process inquiries, or conduct our business. This may include disclosure to:

• Employees and authorized representatives who require the information to perform their duties
• Website hosting, technology, communications, analytics, and other service providers
• Contractors, suppliers, manufacturers, or project partners where reasonably necessary to provide requested services
• Payment processors and financial institutions where applicable
• Delivery or transportation providers where reasonably necessary
• Professional advisors where reasonably necessary
• Government authorities, regulators, courts, or law enforcement where required or permitted by law
• Other organizations or individuals where you have provided consent or where disclosure is otherwise authorized or required by law

We take reasonable steps to ensure that third-party service providers only receive information reasonably necessary for the services they provide.

Third-Party Websites and Services

Our website may contain links to third-party websites and services, including manufacturers, suppliers, social media platforms, mapping services, review platforms, payment providers, and other external resources.

Once you leave the ProInsulate website and access an external website or service, that provider’s privacy policy and terms may apply. ProInsulate is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the applicable privacy policy before providing personal information to a third party.

Protection of Personal Information

ProInsulate takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

Access to personal information is limited to individuals and service providers who reasonably require it for legitimate business or customer-service purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, respond to inquiries, prepare estimates, provide insulation services, maintain appropriate customer and business records, resolve disputes, and satisfy applicable legal, tax, regulatory, or business requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it.

Accessing and Correcting Your Personal Information

You may have the right to request access to personal information ProInsulate holds about you and request that inaccurate or incomplete information be corrected, subject to applicable legal requirements and limitations.

If you would like to make a privacy-related request, please contact us using the information provided on our website. We may need to verify your identity before providing access to or making changes to personal information.

Privacy Questions and Complaints

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your personal information has been handled, please contact ProInsulate through the contact information provided on our website.

We will review privacy inquiries and complaints and take reasonable steps to address concerns in accordance with applicable Canadian privacy legislation.

Changes to This Privacy Policy

ProInsulate may update this Privacy Policy from time to time to reflect changes to our website, insulation services, business practices, technology, or applicable privacy requirements.

When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or ProInsulate’s website privacy practices, please contact us using the current contact information provided on the ProInsulate website.

ProInsulate
951 Boulder Blvd
Stony Plain, Alberta T7Z 0E7
Phone: 780-699-9199